PRIVACY POLICY
We collect as little as we can, use it only to talk and work with you, and never sell it. This page explains what that means in practice.
Nolum is a digital product lifecycle lab based in Brussels, Belgium, registered under enterprise number BE 0799.067.390. Nolum is the controller of the personal data described on this page. For any privacy question or request, write to info@nolum.eu.
When you contact us by email, Signal or LinkedIn, we receive your name, contact details and what you write. We use this to reply and follow up. Legal basis: our legitimate interest in answering you, or steps you ask us to take before a possible contract.
When you book a call through Calendly, we receive your name, email address, the time you choose and any answers you add. We use this to plan and hold the call. Legal basis: steps you ask us to take before a possible contract.
When you work with us, we keep the contact and billing details of the people we work with. Legal basis: performing our contract, and our legal obligations for accounting and tax.
When you visit this website, our hosting provider processes technical data such as your IP address, browser type and the pages you request, to deliver the site and keep it secure. Legal basis: our legitimate interest in running a safe, working website.
This website does not use analytics, advertising or tracking cookies. Our hosting provider may use strictly necessary technical cookies to deliver the site. When you open Calendly, LinkedIn or Signal, those services apply their own cookies and privacy policies.
We never sell your data. We only share it with the service providers we need to run Nolum: Webflow (website hosting), Calendly (call booking), one.com (email), and Signal or LinkedIn when you choose to reach us there. Where the law requires it, we also share data with professional advisers such as our accountant.
Some of these providers, such as Webflow and Calendly, are based in the United States. When your data leaves the European Economic Area, the transfer relies on safeguards recognised by the GDPR, such as the EU-US Data Privacy Framework or the European Commission's Standard Contractual Clauses.
Messages that don't lead to work together: up to two years after our last contact. Client and billing records: as long as Belgian accounting and tax law requires. Call bookings: only as long as needed to prepare and follow up on the call.
You can ask to see, correct or delete your data, to restrict or object to how we use it, and to receive it in a portable format. Where we rely on your consent, you can withdraw it at any time. Email info@nolum.eu and we will reply within one month.
If you are not happy with our answer, you can complain to the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels, dataprotectionauthority.be.
We keep our tools to a minimum, limit who can access your data, and choose providers with strong security. Messages on Signal are end-to-end encrypted.
If how we handle data changes, we update this page and the date at the top.
